A global apparel company was looking for help in building an effective ethical sourcing program that was responsive to the needs of the business and sensitive to the concerns of its socially responsible investment (SRI) community.

One of our consultants worked closely with this client to develop a strategy of constructive engagement with one of the company’s most vocal and influential SRIs. The process included working to develop and improve the company’s own ethical sourcing processes, as well as participating in meetings with this shareholder group to listen, understand and respond to their concerns in a manner that was consistent with the broader business interests of the client, yet responsive to the concerns of the shareholders.

Relations between the client and the SRI have improved dramatically over the course of this process, which is ongoing. The investors still have concerns, which they express through constructive dialogue, and the client has been open and responsive to the engagement process. Such efforts are a journey rather than a destination, but all participants have taken great strides on this journey.